Privacy Policy

Introduction

Outbound Tours ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, book a tour, or communicate with us via SMS/text messaging.

By using our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, billing address, and payment information when you book a tour.
• Communication Data: Records of your communications with us, including SMS/text messages, emails, and phone calls.
• Usage Data: Information about how you interact with our website, including IP address, browser type, and pages visited.
• Location Data: General location information based on your IP address or information you provide when booking tours.

How We Use Your Information

We use the information we collect to:

• Process and manage your tour bookings
• Send booking confirmations, reminders, and tour-related updates
• Communicate important safety and weather information
• Respond to your inquiries and provide customer support
• Send promotional offers and marketing communications (with your consent)
• Improve our website and services
• Comply with legal obligations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: Third-party vendors who assist us with payment processing, SMS delivery, email services, and website hosting.
• Tour Partners: Local guides and partners who help deliver your tour experience.
• Legal Requirements: When required by law or to protect our rights and safety.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Withdraw consent for SMS messaging at any time

Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.