Frequently Asked Questions

We offer guided kayaking, stand-up paddleboarding (SUP), canoeing, biking, and nature walking tours. All activities are human-powered and focus on connecting with nature at a relaxed pace.

No prior experience is required for any of our tours. Our expert guides provide thorough instruction and support for all skill levels. We welcome beginners and experienced adventurers alike.

We recommend comfortable, weather-appropriate clothing, closed-toe shoes, sunscreen, and a reusable water bottle. All safety equipment and specialized gear (kayaks, bikes, etc.) are provided. Specific recommendations are included in your booking confirmation.

Full refunds are available for cancellations made 24 hours or more before your tour. Weather-related changes can be rescheduled at no extra cost. Our guides monitor conditions and will contact you if adjustments are needed.

Yes, outdoor activities depend on weather conditions. We monitor forecasts closely and may reschedule tours due to unsafe conditions. If weather prevents a tour, we'll work with you to find an alternative date.

Most tours are suitable for ages 8 and up, though minimum ages vary by activity. Children under 18 must be accompanied by an adult. We can accommodate special needs - please contact us to discuss requirements.

Yes! Private and small group tours are available. Contact us to customize an experience for your group, whether it's a family outing, corporate team building, or special celebration.

You can book directly through our website by clicking the 'Book Now' buttons on destination or tour pages. You'll be directed to our secure booking system where you can select dates, view availability, and complete your reservation.

Life jackets are required and provided for all water activities. Basic swimming ability is recommended but not mandatory - our guides stay with the group and provide flotation support as needed.

Our operating seasons vary by destination and activity. Most locations run from spring through fall, with some winter options in milder climates. Check individual destination pages for current season information.

Safety is our top priority. All guides are trained in first aid and emergency response. We provide proper safety equipment, monitor weather conditions, and maintain communication with local emergency services throughout each tour.

You're welcome to bring your own gear if you prefer. However, we recommend using our equipment unless you're experienced with your personal gear. Please let us know in advance if you plan to bring your own kayak, bike, or other items.

Transportation arrangements vary by destination. Some tours include shuttle service from central meeting points, while others require you to meet at the activity location. Details are provided when you book.

Please inform us of any dietary restrictions or allergies when booking. Our guides can accommodate most needs and will work with you to ensure a comfortable experience.

Popular tours can book up quickly, especially during peak seasons. We recommend booking 2-4 weeks in advance when possible. Last-minute bookings may be available depending on availability.